Payment & Privacy

Payment & Privacy Policy

At Player One Collectibles, we prioritise a seamless and secure experience for all our customers. This Payment & Privacy Policy explains how we process payments for orders placed through the POC shop, how we handle shipping and fulfilment, and how we protect your personal information.

Accepted Payment Methods

We accept payments through major credit and debit cards (Visa, MasterCard, American Express, and other leading networks), as well as popular digital wallets and regional payment methods where supported. All payments are processed securely through a leading, PCI-DSS-compliant third-party payment processor.

We never see or store your full card number, CVV, or bank details. Those details are entered directly into our payment processor's secure environment, so your card data never touches Player One Collectibles' servers.

Payment Processing & Security

When you place an order in the shop, we collect the essential payment information required to complete the transaction, such as your name, billing address, and the payment method token issued by our processor. These details are handled securely end-to-end using industry-standard TLS encryption and tokenisation.

Once your payment is confirmed, you'll receive an order confirmation email. Our platform only retains what we need to operate the service: the amount paid, the time of purchase, the payment method category, and a processor-issued transaction reference for reconciliation and support.

🛒 Order Fulfilment

When you place an order through the POC shop, we process it and hand it to our fulfilment and shipping partners so it can reach you. To do this, we share only the information necessary to deliver your parcel:

• Your name and delivery address.
• Your contact email and, where required by the carrier, your phone number for delivery notifications.
• The contents of your order and its declared value for customs and insurance purposes.

We do not sell, rent, or share your data with any third party for marketing purposes. Delivery partners only receive what is required to complete your shipment.

How We Use Your Data

We use your data only for the purposes needed to run Player One Collectibles:

• To process and fulfil shop orders, including shipping, tracking, and customer support.
• To facilitate secure transactions and issue order confirmations and receipts.
• To enhance site functionality, performance, and your overall user experience.
• To notify you about order status, account updates, or important changes to our service.
• To prevent fraud, detect abuse, and comply with our legal and tax obligations.

Protecting Your Privacy

We employ robust security measures, including encryption in transit and at rest, secure protocols, access controls, and regular reviews of our systems, to safeguard your personal and payment information. Your data is never shared with third parties without your explicit consent, except where necessary for payment processing, order fulfilment, shipping, fraud prevention, or where we are legally required to do so.

Data Retention

We keep your personal data only for as long as it is needed for the purposes described in this policy. In practice, this means:

• Order records are retained for as long as required by UK tax and consumer protection law.
• Account data is retained for as long as your account is active.
• If you delete your account, we delete or anonymise your personal data, except where we are legally obliged to retain certain records.

Your Privacy Rights

You can request to view, correct, export, or delete your personal data at any time. Depending on your jurisdiction, you may also have the right to restrict or object to certain processing, or to lodge a complaint with your local data protection authority. To exercise any of these rights, contact our team through your account dashboard.

🛒 Returns & Refunds

We want you to be completely happy with every order. If something isn't right, you have 7 days from the date of delivery to request a return for physical products purchased from the POC shop.

To qualify for a refund:

• The item must be in its original, unused condition, with all original packaging and tags intact.
• You must contact us within the return window and provide your order number.
• The item must be returned to us using a tracked service. We recommend insuring higher-value returns.

Once we receive and inspect your return, we will process a refund to your original payment method within a reasonable timeframe. Original shipping charges are non-refundable unless the item was faulty or we made an error.

Faulty or damaged items: If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund, including the original shipping cost, at no expense to you.

Your Consumer Rights

If you are a consumer based in the UK or EU, you may have additional statutory rights, including a cooling-off period for certain online purchases. Nothing in this policy limits those rights. Where the cooling-off period applies, the return window and conditions described above are offered in addition to, not instead of, your statutory rights.

Some items may be exempt from the standard returns policy under applicable law — for example, sealed products that have been opened, or personalised items. Where this applies, it will be made clear on the product page before you buy.

Fraud Prevention

If you're using a payment method that isn't yours, please obtain permission from the account owner first. We prioritise security and fraud prevention, and all transactions are subject to automated and, where necessary, manual review. If any fraudulent or suspicious activity is detected, we will cooperate fully with banks, law enforcement, and third-party payment processors, and we reserve the right to cancel orders, pause accounts, or refuse future service without prior notice.

Billing Disputes

If you believe you've been charged in error, please contact us first before initiating a chargeback with your bank or card provider. We resolve the overwhelming majority of billing questions quickly and directly, and reaching out to us first helps us fix the issue faster.

Changes to This Policy

We may update this Payment & Privacy Policy from time to time to reflect changes in our services, our payment processors, or applicable law. Updates will be posted on this page and are effective immediately upon posting. We encourage you to review this page periodically.

Contact

Questions about payments, orders, shipping, or privacy can be sent through your account dashboard, or by contacting our team via the details on our Help & FAQ page.